Operations Manager

Centre Operations & Revenue

• Own day-to-day operations, ensuring smooth, efficient running of the centre.
• Drive revenue generation and deliver revenue and margin goals on a QoQ/YoY basis.
• Manage the centre's P&L by ensuring efficient resource utilisation and quality service delivery.
• Oversee the general functioning of the facility with a strong focus on quality.

Client & Customer Experience

• Maintain a 100% customer satisfaction index across the centre.
• Manage business performance to ensure ultimate client delight.

Team Management

• Manage and develop team performance, building and driving the best talent in the company.
• Support succession planning for team members to build long-term bench strength.

Process & Risk Management

• Detect potential issues early and implement solutions to prevent delays in timelines, budgets, or operations.
• Apply strong problem-solving and analytical skills to resolve operational challenges.
• Identify areas of improvement in owned processes and present recommendations to management for approval and implementation.
• Document Standard Operating Procedures (SOPs) for all ongoing business projects within the Operations team.

Financial & Vendor Management

• Manage the financial well-being of the facility, including budgeting and cost control.
• Implement policies and procedures to ensure consistent, high-quality operations.
• Maintain up-to-date knowledge of current market materials, pricing, and vendors.

• 10 to 15 years of experience in operations management, ideally within facility management, real estate, hospitality, or flex/managed workspace industries.
• Proven experience managing P&L and delivering revenue and margin targets.
• Strong track record of leading and developing teams in a fast-paced, client-facing environment.
• Experience implementing SOPs and driving process improvements at a facility or centre level.

Certifications (Preferred)

• PMP (Project Management Professional) Certification.
• Black Belt LEAN Six Sigma Certification.

• Strong business and financial acumen, with hands-on P&L management experience.
• Excellent leadership and people management skills.
• Strong analytical and problem-solving abilities.
• Vendor management and market knowledge.
• Process documentation and SOP development.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities in a dynamic environment.